1. Data we collect
We collect the audio from the video you send for processing and the transcript produced from it, your remaining balance and purchase history, and basic usage and device data needed to run the service. If you create an account we also collect your email address; if you use the service without one, we do not. Whether or not you create one, the app signs in anonymously the first time it opens and keeps a random identifier, so that your balance and your purchases belong to something. It names nobody by itself, and carries no email, no name, and nothing read from your phone. When you transcribe on your device, we collect neither the audio nor the transcript, because neither ever reaches us.
2. What happens to a video you transcribe
You choose where a video is transcribed before it starts, and the two choices differ in kind.
On your device. Nothing is sent to us at all: not the video, not the audio, not the transcript. Your phone recognises the speech itself, using the speech framework built into it, and the result never leaves the phone. This works with no internet connection. Your phone may need to download a language model once before it can do this; that download comes from Apple rather than from us, and we are not told that it happened.
On our servers. The video is not uploaded. The audio track alone is extracted on your device and sent to our servers, where it is transcribed to produce a timed transcript and, if you asked for it, a translation, and then returned to you. If the audio cannot be extracted on your device, the file is sent as it is. We do not use your videos or transcripts to train models, and we do not sell, rent, or release them to anyone for their own purposes, nor analyse them for advertising or for any purpose other than delivering the service to you. The audio does not leave our servers; the speech is transcribed on them. If you ask for a translation into another language, the transcript alone is sent to a translation provider that processes it on our behalf, under terms that do not permit it to be used for any other purpose. If the target language is the one already spoken in the video, no translation is requested and the transcript does not leave our servers.
3. How we use your data
We use your data to deliver the service, to add purchased minutes to the correct account, to track your remaining balance, to provide customer support, to prevent fraud and abuse, and to meet legal obligations.
4. Payments
Payments are handled by the App Store. Your card details are entered with Apple and are never seen or stored by us. To add the minutes you bought to the right account, we use RevenueCat, a purchase tracking provider that processes purchases on our behalf: the identifier of your account is shared with them, together with your email address if you have an account, the purchase itself, and the basic app and device information their software sends. Our servers then ask them which product was bought and its purchase reference — never a card, a name, or an address.
5. Sharing
We share data only with service providers who help us run the service, such as hosting, account sign in, translation, and purchase tracking, and where required by law. We do not sell personal data.
6. International transfers
Our providers may process data in other countries. Where required, we rely on appropriate safeguards for international transfers.
7. Retention
Nothing transcribed on your device is retained by us, because nothing about it reaches us. Where you transcribe on our servers, whatever was uploaded — the audio track, or the video file itself in the case described in clause 2 — is deleted as soon as processing finishes, and within twenty four hours in every case. The transcript is kept on our servers for seven days and is then erased. Your account data and purchase records are kept while your account is active and as needed for legal, accounting, and fraud prevention purposes, then deleted or stripped of anything identifying you. Purchase records are held in that stripped form for up to ten years, which is the period accounting rules require of us.
8. Security
We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure.
9. Your rights
You can delete your account and its data from inside the app at any time. Two things outlive it, and clause 7 describes both: the purchase records we are required to keep, stripped of anything identifying you, and the record our purchase tracking provider holds of what was bought. Your email address is removed from that provider when you delete your account. Deleting the app is not the same as deleting your account — your phone keeps the identifier, so reinstalling returns you to the same balance. Subject to applicable law, you may also request access to or correction of your personal data, and you may object to certain processing. Contact us to exercise these rights.
10. Children
The service is not directed to children under 13, and we do not knowingly collect their data.
11. Changes
We may update this policy and will show changes here with a new "Last updated" date.
12. Contact
Privacy questions or requests: support@vitomedia.app